Customer Support Service

The first priority of the B Labs Support Service is to help every business organization be more successful with our products. Our Technical Support is available to all users.

If you have any problems using our software, please browse the following resources first. Chances are that your question has already been answered.

• Frequently Asked Questions (FAQ)
• List of Event Codes displayed in IM clients and appropriate resolutions
• Step-by-Step Guide to Setup Instant Messaging (IM)
• Step-by-Step Guide to Install Microsoft SQL Server 2005/2008/2012 Express Edition as a Host Database Server for Bopup Communication Server
• Step-by-Step Guide to PostgreSQL/Postgres Pro version 9.x/10.x/11.x as a Host Database Server for Bopup Communication Server
• Step-by-Step Guide to Migrate and Move Bopup Communication Server Database to a New Microsoft SQL Server

Online Documentation

• Product Online Help — Browse online documentation for the IM server, instant messengers, and client SDK to find more about products, feature detailed descriptions and screenshots.

Give Us Your Feedback

Your feedback on problems is always welcome and it's an important contribution to the improvement of our software.

It is very important for us to receive your opinions and hear your suggestions. If you find our IM software and solutions useful for you and your business, please let us know about that. If you really want to see specific features and functions, just submit your needs. It is possible that the requested functionality will be kept in mind and will be added in the next versions of the software at no cost to you. Have a question? Ask us! Help us improve the quality, reliability and performance of the software.